Through research synthesis, frame insights into user journeys, service maps, and other design artifacts to inform future state experiences and guide new opportunity identification.
Responsibilities:What We're Looking ForBring HCD and UX best practices to design seamless user experiences that meet business objectives, align with our care delivery vision and end user needs.Have expertise in the art and science of user experience design including the practical application of UX research, the reduction of bias, usability testing, iterative design and deep engagement with voice of the customer (VoC) opportunities.
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